Fees and Settlements Policy

Fees not charged to merchants

• No fee is charged for registering on the platform.
• There are no monthly or annual subscriptions.
• No fee is charged for adding or editing products, regardless of the number of products.
• No fee is charged on orders cancelled before shipment.
• Fees become payable only when a sale is completed.

Commission

• Commission is calculated on the product's sale price before value-added tax.
• Commission is not calculated on shipping fees.
• The commission rate varies by product category and is recorded in the system when the sale is completed.
• The minimum commission is EGP 10 per product across all categories.
• If the percentage-based commission is lower than the minimum, the minimum commission applies.

Example: A product priced at EGP 400 in the children's toys category carries a 13% commission, equal to EGP 52. A product priced at EGP 50 in the same category carries a calculated commission of EGP 6.50, which is below the minimum, so a commission of EGP 10 applies.

Shipping and handling contribution

• The merchant contributes part of the order's shipping cost, and Piperona bears the remainder.
• The merchant contribution equals one-third of the shipping cost applicable to the destination, plus EGP 3 for handling and the Piperona flyer.
• This percentage applies to all destinations without exception. The contribution in Egyptian pounds varies according to the shipping cost for each destination.
• The shipping cost includes the fuel surcharge and is calculated using the greater of actual or volumetric weight.
• The contribution applied to each order appears in the order details and account statement before it is deducted.
• If the shipping company raises its prices, the merchant will be notified at least 15 days before the increase applies.

Example: If shipping an order within Cairo and Giza costs EGP 60, the merchant contribution is EGP 20, plus EGP 3 for handling and the flyer. The merchant therefore bears a total of EGP 23 for the order. The same rule applies to other destinations according to their respective shipping cost.

Shipment insurance

• Shipments valued above EGP 600 are subject to insurance.
• The insurance fee is 1% of the shipment value, with a minimum of EGP 10 and a maximum of EGP 50.
• Insurance is calculated per shipment and appears as a separate line item on the account statement.
• Compensation for loss or damage is limited to the compensation cap set by the shipping company.

Cash-on-delivery collection fees

• Orders paid by cash on delivery are subject to a collection fee imposed by the shipping company.
• This fee is deducted from merchant proceeds and appears as a separate line item on the account statement.
• No collection fee is charged on orders valued at EGP 5,000 or less.
• A fee of 0.5% of the order value applies to orders exceeding EGP 5,000, and 1% applies to orders exceeding EGP 10,000.

Failed pickup fee

• If the courier arrives at the scheduled time and the order is not ready, a fee of EGP 30 is charged.
• This fee is fixed and disclosed in advance; it is not calculated as a percentage of the order value.
• Repeated incidents affect the merchant's performance rating on the platform.

Discounts and promotions

• The merchant bears the cost of promotions activated on its products, which is deducted from the sale price.
• Piperona bears the cost of coupons and promotions funded by Piperona, and merchant proceeds are calculated using the original price.
• Each party's contribution to a joint campaign is determined before the campaign begins.

Proceeds and payouts

• The merchant becomes entitled to an order's proceeds 14 days after the order is successfully delivered to the customer.
• Payouts are made according to the settlement cycles published on the Merchant Portal.
• The minimum transfer amount is EGP 1,000. A lower balance rolls over to the next settlement cycle.
• Funds are transferred to the bank account registered in the merchant profile. The merchant is responsible for updating those details when they change.
• Available balance, pending balance, and deductions appear in the Finance section of the portal.

Account statement

Every deduction appears as a separate line item showing its name and associated order number. Line items include:

• Piperona commission.
• Shipping contribution.
• Handling and flyer fees.
• Insurance, where applicable.
• Cash-on-delivery collection fees, where applicable.
• Return costs payable by the merchant.
• Discounts funded by the merchant.

No deduction is made without a specific reason and supporting documentation. If a deduction is unclear, the merchant may open a ticket in the Support section and include the order number.

Taxes

• Each party bears the taxes legally payable by it.
• Piperona's commission is calculated on the sale price before value-added tax, and value-added tax is not added to it.
• The merchant is responsible for its tax obligations on its sales and for the accuracy of the tax information submitted to the platform.
• If a customer requests a tax invoice, Piperona will notify the merchant, who must provide it within three days of notification.

Fee changes

• The merchant will be notified of any change to fees or rates at least 15 days before it takes effect, through the registered email address and the portal.
• The 15-day notice period applies to all types of fees, including commission, the shipping contribution, and shipping-company price increases.
• A change applies only to new orders. Existing orders continue under the fees in effect when they were created.